Terms & Conditions

Orders

Orders can be placed by email, over the phone or via our website. All orders are confirmed by return email.

All orders must be reviewed by the customer. If no changes are requested then all details of the Ame Catering order confirmation are assumed as correct.

All orders need to be placed a minimum of 48 business hours prior the delivery.
Orders cut-off time is 3 pm Monday to Friday.

All menu prices are listed as GST inclusive.

Platters, serving ware and equipment

Catering will be provided in recyclable cardboard platters, as standard format, which is in line with Ame Catering’s values around sustainability.

Ame Catering can provide crockery, cutlery, glassware and serving utensils, if a customer requests this. Please include them in your order. All details can be found in the ‘Equipment’ section of the Ame Catering website.

If a customer specifically requires disposable plates, cutlery, napkins etc., Ame Catering can provide these and the customer will be charged accordingly. Please include them in your order.

Delivery Policy

Our hours of delivery are 7.30am to 5.00pm Monday to Friday. We can deliver outside these hours upon arrangement (in some cases a delivery surcharge may be applicable). Weekend orders will be considered upon request, will require notice and will incur a surcharge. This surcharge will be determined by the labour required. All weekend orders must meet a $750 minimum food spend.

There is free pick-up from our kitchen on 372 Bourke St, Surry Hills, NSW 2010, or a $15 delivery fee applies for all deliveries within 5km radius of the Sydney CBD, $25 from 5-10km, $45 from 10km.

Deliveries may arrive up to 45 min prior to the desired arrival time. If circumstances beyond our control, such as traffic congestion, cause a delay and there is a chance we may not meet the delivery time, we will make every attempt to contact you to advise you of the delay. Food is delivered at room temperature.

Our range of products is available for delivery to Sydney Metropolitan areas only.

As our products contain perishable items, we are unable to accept any returns.

Payment terms, Amendments and Cancellations

All queries around payments, amendments to orders, and request/notification of cancellations must be received in writing to catering@amekitchen.org.au

Payments

Once an order is made and confirmed, Ame Catering will issue an invoice on a 30 day payment term. There is the option to pay via credit card immediately, if preferred.

Amendments

Please note the following important periods for amendments to orders:

2 business days prior to delivery, for orders less than $450
3 business days prior to delivery, for orders less than $700
4 business days prior to delivery, for orders less than $1000
5 business days prior to delivery, for orders over than $1000

Cancellations

Catering cancellations

Cancellations made 48 business hours or more prior to the delivery, will not incur a cancellation fee.
Cancellations made less than 24-36 business hours prior to the delivery, 50% of the total order contract will be charged, via invoice on a 15 day payment term.
Cancellations made less than 24 business hours prior the delivery, 100% of the total order contract will be charged, via invoice on a 15 day payment term.

Events cancellations

Cancellations made four (4) full business days or more prior to the event, will not incur a cancellation fee.
Cancellations made less than three (3) full business days prior to the event, 50% of the total order contract will be charged, via invoice on a 15 day payment term.
Cancellations made less than one (1) full business day prior to the event, 100% of the total order contract will be charged, via invoice on a 15 day payment term.

Future credits or gift vouchers for a cancelled order cannot be provided.

All amendments to orders and cancellations must be received in writing to catering@amekitchen.org.au